YOUR CHOICE IS OUR QUALITY
Return & Refund Policy
At Cliksoul, we strive to provide our customers with high-quality products and excellent customer service. We understand that there may be times when you need to return a product or request a refund. To ensure a smooth and hassle-free experience, we have outlined our Return & Refund Policy below:
1.1 Eligibility for Returns
You may be eligible for a return under the following conditions:
The product is damaged, defective, or incorrect.
You received the product in a damaged or non-functional condition.
The product does not match the description provided on our website.
1.2 Timeframe for Returns
You must initiate the return process within 30 days of receiving the product. After this period, we may not be able to accept your return request.
1.3 Return Process
To initiate a return, please follow these steps:
Contact our Customer Support Team at [contact email or phone number] to request a Return Authorization (RA) number.
Pack the product securely in its original packaging, including all accessories, manuals, and any promotional items that came with it.
Clearly mark the RA number on the outside of the package.
Ship the product to the address provided by our Customer Support Team.
1.4 Inspection and Approval
Upon receiving your returned product, our team will inspect it to ensure it meets the eligibility criteria outlined in section 1.1. If the return is approved, we will proceed with the refund process.
2.1 Eligibility for Refunds
You may be eligible for a refund under the following conditions:
Your return request has been approved in accordance with section 1.4.
You have provided valid proof of purchase.
2.2 Refund Process
Once your return is approved, we will process your refund as follows:
For credit card payments, the refund will be issued to the original payment method used during the purchase.
For payments made through other methods, our Customer Support Team will coordinate with you to process the refund.
2.3 Refund Timeframe
Please allow up to [X] business days for your refund to be processed and reflected in your account. The exact timeframe may vary depending on your payment method and financial institution.
3. Contact Us
If you have any questions or concerns about our Return & Refund Policy, please do not hesitate to contact our Customer Support Team at [contact email or phone number]. We are here to assist you and ensure your satisfaction with your Cliksoul experience.
Cliksoul reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Please review this policy periodically for any changes.
Thank you for choosing Cliksoul